Switch to FNB in under 10 minutes - NOT!

Requested call back for new business account on 10 February.<br> Received call back for new business account on 11 February.<br> Was told to expect e-mail with documents to complete, that I must return.<br> Received virtual documents on 13 February.<br> Completed and submitted documents on 13 February.<br> Was told once submitted and received, I would receive call for final validation.<br> Received acknowledgement of receipt of documents e-mail on 13 February.<br> I called business desk to check on status of account on 17 or 18 February & was told that they are knocking off, but a request to call me and validate the account would be submitted. (Ref. No: Rm***<br> Today, February 19th, at 15:00 (knocking off time again), I have not had the call.<br> Kindly explain how 10 minutes turns into 8 days to open the account. Obviously calling the business desk does nothing to expedite anything.<br> My business account number is listed on my online profile, but useless since the account has not been validated and cannot be used.<br> Is THIS SLOW SERVICE because I am already a FNB customer and there is no urgency in \coaxing me away"from another bank?<br> """