Switch to FNB, I think not! POOR CUSTOMER SERVICE.

My Husband opened a business account with FNB over two weeks ago, we were so impressed with their services as we made an online application and they called back to complete the process, which was hassle free and quick. Exactly what we needed.

However after viewing the account details online, my husband learned that the consultant had entered the incorrect company name. Shortly after that he contacted FNB to bring it to their attention that the name was incorrect and urgently needed this to be corrected. He received a response that it would be attended to in the next 3 - 5 working days after waiting on the phone for more than 15mins.

He has made several calls to follow up and has emailed FNB regarding their poor services, threatening to take his business elsewhere and up until today STILL NO RESPONSE.

Clearly FNB does not appreciate or value their clients. This is very disappointing as I have also been a customer of yours since I was a child and have been noticing the poor customer service on your end. This really is tarnishing your reputation and forces clients to move their accounts, investments and home loans elsewhere.

Switch to FNB, I think not!