Switch online not so easy afterall

I app**** for a cheque account online, my card was delivered and I gave the curries my FICA documents as requested but now more than a week later, apparently my documents have not been received and therefore I cannot activate my card. They are telling to go to a branch but the reason why I app**** on line was to avoid the queues at the branch in the first place. <br> The last time I went to an FNB Branch, I queued for 35 minutes just to switch my debit orders, Haai Maan!<br> <br> So now I have to wait until after payday to activate because they cannot even switch my salary as I am a government employees. <br> <br> Please stop introducing systems if you cannot make those systems work effectively because instead of saving us time they're just wasting our time. <br> If it wasn't for ebucks I would cancel this switch. I am not an FNB customer yet but I already have a complaint against them. mxm. <br> <br>