1 reviews | Active since Dec 2011
Switch? Doesn't seem like they're interested in the business
I filled out the online application form to switch to FNB on 18/08. On 21/08 I was contacted by the call center and I informed them that I'd like to switch from Standard Bank - transactional account, credit card, home loan & vehicle. I was told to hold while I get transferred to Premier Banking. The phone rang a few times and was then cut off.
No follow ups have been attempted since. For a bank plastering 'switch to FNB' all over Johannesburg, they don't seem interested in the business.
Good Day,
Thank you for taking my call earlier.
I would like to thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I have escalated the matter to the relevant department who will investigate and address the service failure. I have requested that they provide feedback.
Complaint reference number ***NF was issued for the complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I would like to thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I have escalated the matter to the relevant department who will investigate and address the service failure. I have requested that they provide feedback.
Complaint reference number ***NF was issued for the complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)