SB
Simon B
1 reviews | Active since Jun 2012
14 Aug 2019, 07:16
Swiping = Cash Transactions
I got charged interest this month on my credit card, after contacting the supposed team of bankers they informed me its due to a cash transaction. I don't do cash transaction on my credit card nor do I draw cash at ATM's. I only do cashup back at checkers using my cheque account.
Anyways the supposed "Cash" transaction refers to me swiping my credit card. How can I know the difference between a cash transaction and a normal transaction if both are done in the same manner by swiping or tapping a card?
Surely you need to inform you customers before they swipe that this will be seen as a cash transaction?
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Aug 2019, 10:02Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints
***
FNB (First National Bank)'s reply14 Aug 2019, 10:02
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints
***
SB
Simon B's updateReviewer Update
18 Aug 2019, 12:03Just to clear things up, this wasn't neither my or fnbs fault but the merchant the purchase was done at, unfortunately the merchant banks with standard bank and the merchant should warn customers that swipe are cash withdrawals beforehand. Needless to say this means I will never use this merchant again,however it can happen with any merchant.
SB
Simon B's update18 Aug 2019, 12:03
Reviewer Update
Just to clear things up, this wasn't neither my or fnbs fault but the merchant the purchase was done at, unfortunately the merchant banks with standard bank and the merchant should warn customers that swipe are cash withdrawals beforehand. Needless to say this means I will never use this merchant again,however it can happen with any merchant.