1 reviews | Active since Jun 2018
Swallowded card ******* by FNB
My business recently received a new card from FNB which I had to pay for (plus minus R134).
This weekend using the same card on Saturday night (16th June 2018) the card was swallowed by the ATM. The ATM did even ask for my pin number.
when I called FNB this morning I was given a reference number Rk ********** 1590 any they cancelled my card. I cant pay for cards every week due to mistakes that are not mine. to me this looks like a ******* . The phone operator I talked to this morning acknowledged that this is not my fault but I have to pay for a new card again since he cancelled my new card.
I ma not happy at all
Regards,
Madoda Nando
********** 293
Good day Madoda Nanto,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Madoda Nanto,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Business Banking for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)