SUSTAINED RIDICULOUSLY POOR SERVICE

NO IMPROVEMENT!!! STILL!!! So last week TUESDAY, 02/03/2021, within moments of posting poor service on this platform, I was given a new complaint code ***NF, a consultant phoned me within minutes and told me the card had been ordered and that i would be phoned on the following day, WEDNESDAY 03/03/2021 , to arrange delivery. Fabulous. I thanked the guy. And................................................ Would you believe that I have not heard a whisper since then. Truly FNB??? How can we help you???? This is ridiculous. Still wishing there were a zero star rating. FNB has certainly earned it.