PN
Phelokazi N

1 reviews | Active since Feb 2018

28 May 2018, 18:20

Suspicious SMS from Wizard247

I received the following SMS: please assist as I have not signed up for any of this: "Your Wizard247Assist R124,5 debit will run 03 Jun 2018 sold by Ibubesi Inv ********** 089Ç ref IBUVH00000IBU ********** ********** 603.Respond for help"

I trust you will view this with the utmost urgency.

Kind regards, Your loyal customer

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2018, 12:25
Official

Good day Phelokazi Ntabankulu,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

PN
Phelokazi N's update09 Jun 2018, 16:25
Reviewer Update
Good day. The amount was debuted from my account and I need a reversal urgently. This is unacceptable. Please assist soon as possible.