Suspensions not taken seriously at FNB

The below sms was sent to me but nobody bothered to call me and I didn't respond because I was not aware of the sms and something suspecious was happening but nobody called me to verify and the transaction still went through despite their suspecious, they let the transaction to be proccesed. Clearly our accounts are not safe because for them it's not about our safety but a tick box to say "we have sent the customer a message". Why didn't anyone think that maybe I didn't see the sms And it's funny that if the bank suspected me they were going to freeze the account and do investigations. Even their customer care is non existence, I went to OR TAMBO bank to get this sorted but I was told there's operation time for ***** or reversal, it's funny that such a big company only operate business hours for ***** related queries knowing ********** can happen after hours then where are we supposed to run to because even the can't help if the transaction is still pending because there's no crime committed. You don't even have an option to reverse and I hope they won't tell me that is too late because I tried on my side while the payment was pending.

FNB :-) We've noted the following suspicious transactions on your ***.51 approved at a professional service company on 10-12-2019, R30221.61 approved at a professional service company on 10-12-2019 and R30206.51 approved at a professional service company on 10-12-2019. Reply Y if you are aware of these and N if not. Ts & Cs and std network rates apply. FNB,a Div of FRB Ltd.