Suspension of account

So I sent an email to FNB regarding Case *** where now they are saying they are terminating my account on 29th May @ 9:00 why you still holding on to my money because in the app transfer or are you buying yourselves time to take my money after the 29th because what you are right now is ****ming, because I sent you an email asking you about the attachments below how do I get my money from those accounts they don't respond. But when I write here...

I have a few policies with them mind you they are more than 5years active to date so I'm am wondering if this will be their action plan going in ****ming clients.

Should I inquire with FAISombud???

Because what I find surprising when they said they are suspecting a ***** in my account the money was sent to me from an fnb app to my fnb account but they where requesting a proof of payment from me when I was not the sender...