Suspense Account

Hi there.

I've had a rather terrible experience with FNB over the last three months. I had closed an old account and opened a new account about three months back and two payments from separate individuals were made into my old account by mistake. This money did not reflect in my new account at all or bounce back. At first FNB accused me of lying even though I had all the necessary supporting information. I've been to my branch three times so far with no luck as to where my money went. They seem to have no tracking system whatsoever and very unhelpful staff. I'm finally told it MAY have went into a suspense account but no head way has been till this day! Considering changing my bank at this point.