DA
Dalynn A
1 reviews | Active since Apr 2019
04 Apr 2019, 05:52
Suspense Account
I opened a new FNB account, very pleased with how quick it went, just to find out 2 weeks later my account is on hold due to FICA......conveniently all this was done on payday (28/03/2019). My funds were transferred but obviously never reflected due to it being on hold, I sent in necessary info and my account is now verified (02/04/2019) but my salary is still not reflecting. This is a huge problem because I would assume my funds are now in a suspense account and after some Googling, this seems to be a regular problem with FNB not releasing from the suspense account when all discrepancies have been cleared.
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FNB (First National Bank)'s replyOfficial
04 Apr 2019, 09:01Good day Dalynn,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Apr 2019, 09:01
Official
Good day Dalynn,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)