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Paul M

1 reviews | Active since Jun 2017

02 Jun 2017, 10:10

Suspending Business Accounts *********ly!!

<p>It is so affecting tosee a bank of this business capacity acting on false statements made by the undsclosed clients who recieved our service in good faith but subotaging us by insisting in their claim that we didnt deliver accordingly. If ever First National Bank can act on an assue without tangible eveidence and failing to provide such proof to the account holder....it is shame that amounts to defirmation and intimadation.</p> <p>Cross border traders are flocking to RSA to connect with many companies in order for them to get a service they expect but some of them are a fruad. They ask for the service and we render it and then when they return to their countries they turn against us by ussuing reports about the money they paid to us and that we didnt deliver. From Fruad depertment there is lady called Lisa Mew at FNB....a very hysterical kind of a person who only knows to frustrate clients without enough evidence. A suspended business account leads to mass distruction on employees and end up in strikes more especially in Small Business Enterprises. This act is ********* until FNB prooves by exhibiting evedence that leads them to suspend the account. I think they should start to screen all complaints before acting!!</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2017, 11:15
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

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Paul M's update06 Jun 2017, 11:48
Reviewer Update

Good day,
After receiving an email from Lisa in response to our initial report we are confident that FNB has completely overlooked the fact that they are supposed to contact FNB Zambia and direct them to contact the culprit. If FNB don't get their speculation into facts with tangible evidence,i see them being judged harshly on this issue because our employers have contacted this client more than once and he still maintains he never made a complaint against them. DICE HEY!!!!!!!!!!!!

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Paul M's update19 Jul 2017, 15:52
Reviewer Update

Daffinie,

Have you concluded with yournecessary investigations? If so, how long will it take you to get back to us as you promised with a final conclusion.

After humble aproaches to Lisa Mews, it has come to our attention that this is all about bad attitude nothing less the real fact that we have presented to her on numerous occassions. Its very important that this account is uplifited.

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Paul M's update13 Oct 2021, 15:50
Reviewer Update
Good day, can you please lead us into your investigations. We haven’t heard from you since 2017.