GC
GEORGE C

1 reviews | Active since Feb 2016

16 Feb 2016, 13:26

Suspected inside *****(FNB ***** NUMBER 28347)

whilst overseas (ozz)my wife app**** for credit card authorisation.This was granted without in our view proper verification & authentication.The bank was given my wife's ID,cell no, address etc.and had our exact travel dates.<br> We have had my wife's computer checked for viruses,phishing and hacking found to be clean.No ways did the ********** get my wife's password from a slip up on her side.We used her card to draw money in ozz. received no sms.Cell still working until 30/12/2015.No debit orders received by the 4/01/2016.Several sim card swops were done .Checked on line but password denied. Phoned card division emergency no and told last trans action was when wife drew money on the 10/12/2015.Told everything is fine.Got back on 7/01/2016,Credit card would not work when we went shopping.Off to the bank.Credit card ,.cheque account,money market account (my wife's future pension)all cleaned out.Plus a loan granted to the ********** which was immediately cleaned out.FNB have not treated my wife very well.ZER0 how can we help you!.To add insult to injury when my wife put money in her cheque account to pay debit orders the bank immediately claimed back the loan they granted the **********

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2016, 16:44
Official
Hello georgeedwardpete,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 870285.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)