Suspected ***** using Bank Card

Hi, last week Friday a foreign transaction took place on my business cheque card for £80 (R1529.02) from some company called Advantis but I had my card in my hand and hadn't done any online purchases. I called the FNB ***** line and immediately notified them and also transferred all my funds out my account and blocked my cheque card. The agent told me the system was offline and that she couldn't give me a reference number and that one would be generated as soon as the system was online. I haven't heard anything since and this morning I see the money has moved from "pending" in my account to "paid". I haven't received an update nor a refund or any feedback on any of this subsequently.