Suspected *****

We recently opened a new bank account with FNB. We have been trading for about a week when our account was suspended due to suspected ********** activity. All efforts to try and resolve this has come to nought. Today I phoned the ***** call center in an effort to correct this, I have been informed by every call center agent that I needed to speak to Aphiwe who was the case owner. I was transferred from department, to department but Aphiwe was not available. I was then transferred to Beverley his manager to escalate the matter. She also didnt pick up the phone, and I was told by the call center she is offline. Therefor the only two people that could help me today was not at work and our bank account is still suspended. No one else in the ***** department could or wanted to help. We cannot receive payments, and cannot make payments. FNB simply doesn't care about their.