Suspect ***** on account

i am so disappointed and disgusted with level of service i receive from FNB. 1. A call centre agent changed my details on my account i sent a email to complain and somebody to look at the matter , nobody comes back to me 2.I call in to find out what is happening 3.I was transferred to ***** 4. ***** department cancelled and blocked my account 5. I went to the branch to unblock and get a new card 6. Im told to pay R90 for the card 7. I chose to wait for the delivered card 8. I receive the card 9. unable to connect on online banking and app 10.i go to the Rosslyn branch to get the online banking sorted 11. we are transferrred from a-z betwwen ***** and online banking 12.i call online banking i speak to Lesego Mosadi who asked me to sent a screen short of the error im getting 13.she gives me ref :RS ********** 2287 14. i wait from the 21st -25th for somebody to call me 15.Nobody calls i call online banking , i speak to Aubrey who tells me he cant see the information on the call logged 16.He then tell me he will escalate the matter to technicians , i can only be assisted on Monday and gives Ref RY ********** 0417

Somebody call and explain what the meaning of your ****** How can we help you because cleared all you know it to milk and suck peoples money on charges.