AA
Alecia A
1 reviews | Active since Jul 2016
22 Jan 2020, 11:32
Surname on Statement not correct since AUGUST 2019
This is the second complaint against FNB in the last 2 MONTHS. I went in to a branch in AUGUST 2019 to change my details. on the 26th of November 2019 I contacted them to advise all changes were not made and that i need my statement to reflect my correct surname. Today this has still not been done. I am advised to go into a branch again to get a statement... Unacceptable. What is happening to the service level??????
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
22 Jan 2020, 13:17Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 Jan 2020, 13:17
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***