DW
DR W
1 reviews | Active since May 2016
26 May 2019, 14:55
Supposed failed transactions
Called, 22 mins, 4 x ID typed in, 3 departments, 3 x ID confirmations and security checks.
All to find out why my account notified me 6x over 2 months that I have failed transactions that didnt happen. All of R8.50.
They said they would call me back to explain but no resonse.
Very disappointing service.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
27 May 2019, 08:43Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply27 May 2019, 08:43
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***