1 reviews | Active since Jan 2014
Suppose to be on Premier, team of bankers available. NONSENSE. Still waiting on potential ***** query over a week
I am investigating potential ***** on my account. This should ring alarm bells but I have yet to be contacted. When I was contacted, they sent an email to the wrong person saying sorry they are busy, do I still need help. YES and I do and I am waiting for you assistance.
No you ask me, why not call in. Well this is a monthly debit order. So not something that occurs daily. I can wait for a call, it's just 48 hours. If I was contact within the 48 hours promised by them, I would have had this sorted.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)