RV
Rudolf V

1 reviews | Active since Mar 2012

26 Oct 2018, 08:47

Support

Had to open a new business account with Fnb. I did it online, but what a struggle when I need to activated it. Fnb got a good web interface but boy o boy the minute something went wrong you are stuck. No support online nothing. I received my business card yesterday, try to l activated it now. Cant lock in on the web cant lock in on the app. When I did get locked in on the app. The business card was nowhere to be found to activated it.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2018, 09:27
Official

Good Day Rudolf

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

Ref: ***NF

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Best regards,

RV
Rudolf V's update26 Oct 2018, 16:13
Reviewer Update
I have been contacted by, Fnb's Robyn Hay who quickly assists me and the problem was sorted. She also give me other valuable information.