Super DISAPPOINTED with FNB ***** department!

Super disappointed by the way FNB and specifically the FNB ***** department treated my case with lack of service, communication and support and useless with feedback. My family and I have been very loyal FNB account holders for the last 60 years - I for one have been a client for almost 30years and am flabbergasted at the lack of respect shown to me in such a difficult time. My Cellphone was ******, my FNB App accessed and my account emptied. All the details of the transactions were sent through with screengrabs to the FNB ***** dpt including the Capitec account number, the recipient's number, cell phone number etc. Yet still they are unable to help me regain access to the ****** funds. Their useless response after 6 weeks is that I compromised my details and so they will not refund me anything. How can this be? Why would I do this and how? My phone was ******!!! I have heard so many shock stories from other FNB clients that this has happened to, specifically with the App. There is a security issue with your App so stop blaming your clients. The investigator assigned to my case was Rayleen Ramokgobedi whom I could never reach on the phone and with limited feedback throughout the 6 week waiting period. Can the Senior manager at the ***** department and the App security department please get back to me urgently. My lawyers will be in contact and I need answers in the meantime. Jeanne de Wet/ van Zyl ********** 008 **********