Super bad service and giving out wrong information

Previously I had the option of 2x slow lounge visits on my cheque card. In December I used the lounge twice. Normally they debit and then credit you. This time they only debited me. when I query about it they said it was changed in July and the new rules are available at the lounge reception. I wasnt notified about the changes and now I must pay for my visits to the lounge. I understand that the rules changed but I need to be notified which didnt happened.THey said to me I have to apply for a credit card then I will have the benefits of the slow lounge again. I did apply then. WHen receiving the card, my information on front of the card was wrong and the card was in the wrong package. So I have to go back again and ask them to change my details. When phone in for Telephone banking they say I am not the main account holder. I am the ONLY account holder. On friday 5 Febr I received my new card. I phoned FNB (Please trace my call on ***) asking them do I NOW qualify for slow lounge. THe confirm over the telephone that I DO now qualify. After visiting the slow lounge on saturday and monday, the again debited me for using the slow lounge!!!