SUPER BAD SERVICE

My mom has been with FNB for over 20 years as a loyal customer. Yesterday 4 amounts went off her account via debit order. She went to the Sebokeng branch to try and cancel the debit orders and have her money reversed as the money is going out of her account without her authorization. The consultants told her it cannot be done she must do it herself on her cellphone. Never had I heard of such. First of all my mother is an elderly person who is not technologically advanced. How is she expected to delete things that require the internet on her own when the bank she has been loyal to can do it on her behalf. Maybe she must consider taking her bussiness elsewhere where she will be valued as a customer cause FNB is becoming ridiculous by the day. Its appauling.