Super and care service indeed,like I read earlier in another review the motto should be how can we get rid of you and not how can we help you . Total ********

I have been sending emails and proof of funds including details , phone number and contact details of the bitcoin trader who I made a panic sale to due to the downward spiral of bitcoin in the recent past 2 weeks to income verification ,***** department , compliance department , care department , super service and so on . I have made calls running into over 300 minutes , over 20 emails . I have been continually told I would be emailed , I would be called within 24-48 hours more than 7 different times which never happened. I even got an email from care department that the concern I raised has been successfully closed and requesting my feedback. Like seriously what kind of bank would lock funds sent by another customer of The same bank without contacting them about the nature of the transfer or details before accusing the recipient especially when there has been no complaint or report about the transaction. I would never recommend this institution to anyone . Very poor customer feedback and meaningless actions .