MA
Maprie A

1 reviews | Active since Sept 2011

12 Feb 2018, 17:07

Summon followed by application for summary judgment for account that's up to date!

We received a summon for loan acc: ********** 196041 from Hammond Pole Majola Attorneys as instructed by FNB in January 2018 , this was followed by a notice for the application of summary judgment 10 days later after we have filled a notice of intention to defend the matter. After an Hi Apelele. I'm now confused we just received a notice for an application for summary judgment against the account in question for 10 May 2018. After investigation with the bank regarding the account, they informed us of the following : * The FNB loan account received the summons in with the reference number: ********** 196041, was changed by the bank to ********** 687661 in July-August 2016. * The account has been receiving payments plus FNB confirmed all is in order with the accounts from their side. Therefore, the bank informed that it is safe to ignore the summons as all is in order with them and they will inform the attorneys. But today boom we receive a notice for a summary judgment against us. Such incompetence

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Feb 2018, 09:22
Official

Good day Mapri,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number *** was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)