Suffering for a private client 😡

I transferred money from my Capitec account on Tuesday to my closed FNBGold cheque account , Capitec has just confirmed that the money is successfully transferred but none of the FNB staff are able to help me get the money to my active private clients accounts. I spoke to 3 people already from FNB and they all seem helpless the last lady I spoke to just refused to listen to understand. I need this money to show in my FNB account they can either transfer it to my private clients cheque account TODAY. Such a big bank but they can’t locate the funds and can’t help