1 reviews | Active since Feb 2017
Suffering because of FNB actions
<p>FNB keeps on reversing a debit order which I did not give an instruction to reverse. This has now adversely affected me because the credit provider has flagged me on the credit bureaus as a bad payer. I logged a complaint with FNB and the matter is not sorted out and no one has given me feedback.</p>
Good day Mr. bonginkosi-mahalngu
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. bonginkosi-mahalngu
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Unacceptable response and my complaint still not resolved!!
You make reference to one debit order which went through my account on a date that it was not suppose to go through because of FNB kept reversing the debit order without my instruction to do so. If you cared to look from Oct/Nov 2016, you would have seen that you've been reversing this debit order and I never gave you permission to do so. As a result, this is reflecting bad on my cerdit profile, ALL BECAUSE OF YOU.
1. You must not reverse this debit order, I never gave you an instruction to do so.
2. I want you to give me letter of apology and state that I never gave you the instruction to reverse this debit order.
3. You have until close of business today 23/03/2017 to provide this letter. I will be proceeding to the Ombud of Banking Services by this evening should you not fail to do as I have requested.
"Dear Mr Mahlangu,
Reference is made to your complaint logged.
It must be noted that account (acc no removed) is not part of the debt review process.
The debit order that deducted for Cell C on 14 February 2017 was succesfully deducted. It must be noted that the debit order was not reversed.
Should you have any further queries please contact your nearest FNB Branch for further assistance as this is a non FNB debit order.
Trust you find the above in order.
Yours Sincerely"
Unacceptable response and my complaint still not resolved!!
You make reference to one debit order which went through my account on a date that it was not suppose to go through because of FNB kept reversing the debit order without my instruction to do so. If you cared to look from Oct/Nov 2016, you would have seen that you've been reversing this debit order and I never gave you permission to do so. As a result, this is reflecting bad on my cerdit profile, ALL BECAUSE OF YOU.
1. You must not reverse this debit order, I never gave you an instruction to do so.
2. I want you to give me letter of apology and state that I never gave you the instruction to reverse this debit order.
3. You have until close of business today 23/03/2017 to provide this letter. I will be proceeding to the Ombud of Banking Services by this evening should you not fail to do as I have requested.
"Dear Mr Mahlangu,
Reference is made to your complaint logged.
It must be noted that account (acc no removed) is not part of the debt review process.
The debit order that deducted for Cell C on 14 February 2017 was succesfully deducted. It must be noted that the debit order was not reversed.
Should you have any further queries please contact your nearest FNB Branch for further assistance as this is a non FNB debit order.
Trust you find the above in order.
Yours Sincerely"