AT
Arno T

1 reviews | Active since Nov 2016

24 Nov 2016, 10:14

Sudden Mobile Data Price Increase

<p>FNB offered their own sim cards with special rates for airtime and data etc. At first I was a bit hesitant about it, but descided to switch as I bank with them and the prices were really good! I even went so far as to get my family and friends signed up with them as well becasue of the amazing prices they offered.</p> <p> </p> <p>Everything was going well untill I started experiencing terrible reception in certain areas (Where I stay in particular meaning that I can't do anything that requires data while at home because of the lack of reception). Even with that said, I still stayed with them becasue of the pricing and loyalty towards my bank. Yesterday I log onto my banking app to buy data only to find out that they have increased the prices by a MASSIVE 150%!!!!! I used to pay R99 for 2 GB where it is now R245.. WIthout letting anybody knoiw that it's going to happen or that it DID happen I have to now pay more than double I used to for the same amount of data? Absolutely pathetic!!! I am moving back to my previous mobile network ASAP!</p> <p>Arno</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2016, 10:34
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)