Sudden increase in bank charges!!!!!!

I received a call from a Langa.Nokulunga Ref call RD*** on 15/11/2015 selling me some kind of new Smart account. My bank charges all go off on the first of the month, and now I am having this deduction on the 18th of the month. This is NOT WHAT I AGREED ON. Also, she told me this account was cheaper whereas I am now receiving charges of R105 out of the blue!!!I will not pay this amount, and want the old Smart account reactivated. These details were not explained, and I am now told I am in access for the first time in God knows how long! I take my finances seriously, and always specify things like bank charges. <br> <br> Secondly, I got put through to this individuals department and got met by a Yvonne. Ditlhakanya who forcefully tells me she cannot put me through to her extreme superior. I then ask her to put me through to her manager then, which she very playfully and purposefully puts me on hold for ten minutes hoping I drop, and once she realises I will not drop, asks for my details and says she will get them to call me back. I at this point dropped the phone. She would not give me a reference number for the call. I called *** and was transferred to her.