Sudden FATCA/CRS requests - leading to account being on hold

Today (31 August 2020 at 15:05) I got a mail from FNB's FATCA/CRS department.

To my surprise, the mail stated that my tax information was outstanding - despite me NEVER receiving a request for this information (after almost 7 years as an FNB customer).

I then went to the Branch and was advised that there was now A HOLD on my account? I never even had the opportunity to respond and you place a hold on my account?

The banker lifted the hold fortunately and I submitted the documents but this is completely UNACCEPTABLE!

You: 1) Cannot send the mail requesting documents and immediately place a hold on my account if you never requested this before; 2) Cannot threaten me with suspension if I never had the opportunity to rectify or even view the issue.

I would like confirmation from FNB in writing that my FATCA/CRS declarations were received and that there are no further issues in that regard (I do not hold citizenships or residencies in other Countries) and it will not come up again unless there is changes in my personal circumstances, and further that all holds on my accounts have been removed and will not be reinstated for FATCA/CRS issues.

I have been, and love being with FNB for a long time, but this puts an UNNECESSARY bitter taste in my mouth.