such utter nonsense of customer service

i called on thursday to reverse the ewallet as the person i have sent to was struggling with withdrawing it. it was early morning. i spoke with Sandy . reference 418361. today i called around 08.10am i spoke to another consultant and she advised that the money was withdrawn at 18.00pm same day after i had called. i then requested to speak to a manager . i held on for 10 to 20 minutes for the manager . then a so called team leader came on the phone , i think he said his name is Gift. he is so arrogant and very rude. i decided to ask for a manager and he blatantly refused and said HOW WILL THAT HELP YOU WITH? i insisted to speak with a manager as i was not being talked to in a proper manner . he dropped the call. i want you to pull out the recording and listen to how your so called employees treat customers . im so unhappy right now