Such terrible service it's unbelievable.

I've been with FNB for many years but the service that I have experienced these last few days has been terrible to say the least. Two problems have occurred within the last week and there has been severe incompetence in handling both.

The first problem was that I had an auto-payment to pay off my credit card balance on the 25th. The 25th comes, the amount is immediately taken off my debit and my balance is settled on my CC. However looking at my CC transaction history, there are two events one which is a positive transaction which paid off my balance and one is a negative transaction which is pending for the same amount. Due to this negative pending transaction I can't use my credit card and none of the agents can tell me why this negative transaction exists in the first place.

The second is two transactions by Paypal which failed due to a failed online order. The charges are pending on my account and I have phoned Paypal and they have said that I should contact my bank to release the funds since it has not been taken yet and they would not have any issues. FNB has been useless in this regard and different agents have told me different things on how to release the funds.

In short I have lots of money being held by FNB and nobody can tell me how to have it released. If this continue I will likely just switch to another bank.