Such horrible service

At the FNB Rosebank branch. I’ve never had such horrible service in my life. I can’t get a bank confirmation letter from my app or online banking and they don’t even know how to help me with it. It’s been more than 30 minutes and they still don’t know how to assist. When the poor guy tried calling the manager, the manager pretended to be busy the whole time. Such unprofessionalism. FNB is dropping the ball in terms of service delivery. Super disappointed