1 reviews | Active since Mar 2009

11 May 2016, 05:26

Such an effortless exercise porting to FNB Connect

<p>After 8 painful days to convert from a Vodacom contract and their decrepit system to their Prepaid 'new' system, which seems rather half-baked, an nobody seemed educated enough to actually assist with my problem, my mind was made up to move to FNB Connect. During the 8 days, for 4 days I had no cellphone number, the remaining 4 days I could not access the prepaid data I had bought because of some new C3D system that the call center could not view or help me with. Inefficiency incarnate! They completely ******ed up my number.</p> <p> </p> <p>I ordered my FNB Connect sim card on Monday using the seamless online banking portal, it arrived at my office on Tuesday morning. I went online and activated the Sim and was informed that my old (prepaid) sim would not work after 7pm and that I could use my new FNB sim from Wednesday morning, and I was happy with that. I was on a call at 7pm on Tuesday evening and heard a few sms's come through during that call. After hanging up, I checked and the messages informed me;</p> <p>1. 19h32 "Your port will be processed between 19h30 and 23h00 on 10/5."</p> <p>2. 19h43 "Congratulations! Your number has been successfully ported to your new FNB Connect SIM."</p> <p> </p> <p>11 minutes! I popped the new Sim in, and I was on FNB Connect, did a quick balance check, my flexi month-to-month options were loaded, WOW! I am ****n away by the efficiency of FNB, and am looking forward to using the flexible offerings which I always questioned the usual service providers for NOT offering. They have lost out now, and well done to FNB for filling this massive gap in the market. I will be recommending and singing the praises of FNB to all near and far...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 May 2016, 06:16
Official

Dear Mr Robertson,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 921669.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)