Such a struggle to get a paid up letter!!!

It is so difficult to get a paid up letter, this is now the second time im turning here just two months later for the same story, regarding another paid up account that I just require a PAID up and CLOSED letter for. I urgently require a paid up letter for account that states its paid up in full and closed to supply my debt councilor with otherwise i am unable to stop payments to this account. I make additional payments to get rid of these accounts as soon as possible. Please can someone just email me a paid up letter to my registered email address on file, that i will confirm in a private message with the account in question below. I have sent at least 3 Emails since Monday , all to ZERO response, other than an automated reply. Thank you