Such a poor and helpless service from fnb

What a poor service I got today at fnb I even regret going to the bank you sit there for two hours and don't even get assisted very disappointing. I was told that they can't reverse the debit order or even stop these ******* company from taking money from multiple account I'm starting to even regret the day I openned my account never thought I could find myself sitting two hours at a bank and don't get helped