LG
Lilitha G

1 reviews | Active since Aug 2016

23 Sept 2016, 09:30

Such a disappointment

<p>I app**** online for this debit order and salary switching from FNB and soon after the application i received an sms confirming that it was in progress, also received another SMS stating that they had contacted my HR department and then suddenly my salary was switched and my salary was being paid into my FNB account. Months later i realised that they switched my salary and not my debits. my debits kept on going off on the old account and were being rejected, service fees were now accumulating and I eventually got handed over to lawyers. At this stage i contacted FNB and made them aware of the what had been happening, months later they requested my bank statements from my previous bank to show the transactions. i sent this through and i have not heard anything from them to date, It appears there was a system glitch and now "there isno trace of my application" although the application was done together. </p> <p> </p> <p>Correspondence from them has now just died out and meanwhile i am still being hounded by lawyers.</p> <p>How is this for being fair?</p> <p> </p>

0
Replies (3)
LG
Lilitha G's update23 Sept 2016, 09:37
Reviewer Update

also, this has been going on since April 2016 we are now in September.

FNB (First National Bank)
FNB (First National Bank)'s reply23 Sept 2016, 10:29
Official

Good Day Miss Garane,

Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with FNB Credit Card department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

LG
Lilitha G's update29 Sept 2016, 15:34
Reviewer Update

usua FNB treatment. Silence. they juist dont give a **** about their customers. No communication whatsoever. 6+ days later