Substitution of Debt of a Homeloan - TAKING A YEAR!!!! Appaling customer service

I have contacted my Private banker on 11 FEb 2017, I went to the Randburg walk in centre, I have sent NUMERIOUS mails, it is the 12 Dec, and the "Proceed" form FNB is not forth coming. FNB home loans is just not the partner to go with, don't think of being a private banker will help you in any way shape or form. TO NAME BUT A FEW: 1: I had to be monitored for being a contractor for almost 6 months that I am capable to pay my existing home loan, the ex's dt fail, and I double pay the HL, but im assessed to see if I can afford my house! After going to the walk in centre, completing a summary form my bank statement on a pivot table, I could not get hold of the person that keeps on rejecting my loan due to the fact that whom ever did not understand. "Portia" was the middleman, and clueless. 2: I have insured, THE SAME BUILDING, WITH THE SAME INSURAR, WITH THE SAME ADDRESS, WITH THE SAME BANK, SINCE 2013, I resubmitted the SAME policy on 1 Dec, the 12 Dec I get feedback (after 3 mails, 4 phone calls, a teleconference between fnb and the attorney) that the address is wrong. 3: The attorneys completed a section (106 of 6B) on the 27 Nov, today im told its not completed correctly.

FNB DOES NOT KNOW WHAT THEY ARE DOING - IF YOU ARE CONSIDERING A HOMELOAN - REFRAIN FROM USING FNB. THEY CANNOT HELP YOU. DONT EVEN TRY!