Substandard service

<p>I have received the most substandard service from FNB, it’s been 8 weeks and i have still received the same feedback that was initially given to me, i am extremely tired and frustrated with begging for assistance from FNB. I was told that i will be receiving a "refurbished" (second hand) device since my device is irreparable even though it’s still under warranty and is insured through FNB itself, however i was told that because the fault was a factory fault i cannot claim from insurance, I’m not sure what the point of having insurance is then, besides that i have to now pay for a second hand phone at the price of new phone, which to me is unacceptable, how is this fair practice under the consumer protection act? I haven't heard of Vodacom, MTN or CellC issuing second hand phones to their clients, but it seems that FNB has come to issue substandard services like this to their clients. I am utterly disappointed that no other options was presented to me, FNB speaks about being solution driven in their radio and television ads, especially to their premier clients, but yet all i was told was receiving a second hand phone is the best service they can offer me, what kind of service is that? Even when feedback is given to me, i get emailed not even a courtesy call? The worst of this is that i was told if the second hand device is damaged then they will push for a cancellation for me, meaning they willing to give their client a device that maybe damaged, how is this the best possible service, consider changing your name from First National Bank to Worst National Bank. Unfortunately due to the substandard service i have received as a premier client i will be taking my business elsewhere and will be seeking legal action under the consumer protection act.</p>