Subscriptions failed, app disabled — frustrated with unhelpful support

Two stars for answering calls, zero stars for being completely unhelpful and arrogant.

I want to speak to a human who can explain what’s happening with my account — I can no longer open the app and my subscriptions to LinkedIn, ChatGPT, and Spotify have bounced. Has my card been blocked? I can still use it in shops, so I’m confused: suddenly my subscriptions fail and my app is disabled.

This is a major inconvenience. Please resolve immediately — unlike the consultant who put me on hold for over 10 minutes (using my data). What a hassle.