Subject: URGENT – Ongoing Network Failure After Porting & Final Request for Resolution

Good day,

On 24 October 2025, I submitted a review regarding my porting experience from Vodacom to FNB Connect. Initially, everything went smoothly – I received quick responses, and the port took only a day or two to complete.

However, since the port, I have been experiencing a critical problem:

**I can ONLY receive calls from FNB Connect numbers.

All other callers receive the message: “This number does not exist.”**

This issue has now been ongoing for over a month.

I have repeatedly been told by people that they cannot reach me, including my complex gate system which now cannot open using my number. For someone who runs a business and is on call every day, this has been devastating.

I phoned in again and logged a call. I was told my line had been “reset” and that I must inform you whether it worked. I did so immediately. I was then informed that the team would “try to find the problem.”

That was on 20 November. On 21 November, there was still no feedback. Today is 25 November 2025 – still nothing.

I can place outbound calls, yes – but inbound calls are a critical part of my business. This ongoing fault has caused major disruption, financial loss, and reputational harm.

I need to know the following immediately:

Can FNB Connect fix this issue, and if so, when?

Can someone explain what went wrong during the port?

If the problem cannot be resolved urgently, I need to know so I can return to Vodacom or another provider without further damage.

If this matter is not resolved promptly, I will have no choice but to escalate it further and begin seeking compensation for business losses and income lost during this period. This is my final request for help.

You already have all the details on your system. All I am asking is: make my phone ring from all networks as it is supposed to.

Kind regards, Anna-Marie Holder