Subject: Urgent Escalation: Extremely Poor Service on Signature Update Request – Clearwater Branch

Dear FNB Management,

I am writing this email out of complete frustration and disappointment with the service I have received from your Clearwater branch.

All I wanted was to update the signatories for our new online business account – a simple and standard process. I first submitted my request to Ms. Devigee Naidoo on 15/10/2025. She responded by instructing me to send the documents to *** , which I did immediately and even cc’d her. The email, however, bounced back as undelivered. I notified her about this issue, yet she never called, never followed up, and never responded.

After several follow-up emails with no assistance whatsoever, I called the Clearwater Branch again, only to be told that Ms. Naidoo was on leave. I was then referred to Ms. Verona Singh, who sent me a form to acknowledge, complete, and return, which I did promptly on 21/10/2025.

It has now been seven days, and still nothing has been resolved. Meanwhile, our account has funds sitting in it, and we cannot transact or pay our suppliers, which has directly caused project delays and serious inconvenience to our business operations.

This level of negligence and lack of accountability from your staff is completely unacceptable. We opened this account with FNB expecting professionalism, not to be left stranded and ignored for over a week for such a basic request.

I urgently request immediate intervention from FNB management to have this matter resolved today. Please assign a responsible person who can take ownership and ensure that our online banking access and signatories are updated without further delay.

Peter Mazibuko *** Managing Director www.kubambana.co.za