Subject: Urgent Dispute – Unauthorised Transaction by RENTOLLA DK (R750)

Subject: Urgent Dispute – Unauthorised Transaction by RENTOLLA DK (R750)

I am deeply concerned and disappointed regarding an unauthorised transaction that took place on my account on Sunday, 27 April 2025 at approximately 22:00, where R750 was deducted by "RENTOLLA DK". I did not authorise this transaction, and it is extremely distressing that *****ulent activity of this nature can occur without any warning or verification.

Despite contacting the bank multiple times, including visits to the branch at Blue Route Mall where I was advised to dispute the transaction within 24 hours while it was still pending, I am still left without resolution. I was even assisted by a consultant to call telecommunications directly, yet I now continue to receive email asking me to submit extensive documentation — including evidence of communication with the merchant, proof of cancellation, refund requests, or proof of alternative payment — for a transaction I did not initiate.

This process feels deeply unfair. Not only was money taken from my account without my consent, but I am also now being told that I could be charged a R150 dispute fee if the chargeback is unsuccessful. I find it unacceptable that victims of unauthorised transactions are penalised further while trying to recover their own funds. I am urgently requesting that this matter be investigated and resolved without further delay. I did not authorise this payment, and I would like my money returned as a matter of principle and justice.