Subject: Urgent Complaint Regarding Persistent Failures in Business Debit Card Application Process

Dear FNB Complaints Department,

I am extremely frustrated and disappointed by the continuous poor service and repeated failures in processing my business debit card applications since October/November 2024. Initially advised by your Stellenbosch branch to complete the application telephonically, I followed instructions using your branch's facilities. Despite explicitly confirming my email address with your consultant Samboco (Ref: CAS-***-M2J7P8), crucial information was mistakenly sent to an outdated email, requiring me to repeat the entire application on 6 January 2025 (Ref: ECH-00043PEZ-DOFE4A-Q).

Further issues arose when branch manager Brian Cupido assisted me directly but also incorrectly used an outdated email address despite clear instructions. Repeated visits to seek updates were fruitless; Mr. Cupido was consistently unavailable, and messages through staff, notably Julian, went unaddressed. My email dated 12 February 2025 to Mr. Cupido was also ignored.

This prolonged incompetence severely disrupts my business, preventing me from confidently transferring banking activities to FNB. I would appreciate an immediate resolution, detailed explanation, within 2 business days, or I will escalate this matter further.

Sincerely, Willem van Schalkwyk