Subject: Unauthorized Debit Order Complaint - worst customer service ever

Dear FNB,

I am writing to file a formal complaint regarding an unauthorized debit order that was processed on my account. The details of the unauthorized transaction are as follows:

• Date of Debit Order: 02 April 2024 • Description of Transaction: Purch Livecareer.co.uk • Amount: R275. 00 • Cheque account, using Virtual Card

I have taken the following steps to address this issue:

1. I contacted your bank immediately upon noticing the unauthorized debit order. 2. I have filled out the necessary dispute forms to contest the transaction. 3. I have been diligently monitoring my account for any further unauthorized transactions.

I did not authorize this transaction, and I have serious concerns regarding the security of my account. I requested that you immediately investigate this matter and take appropriate action to reverse the unauthorized debit and prevent any further unauthorized transactions on my account.

Up until today, nothing has been done. I have spoken to 6 consultants and chatted with more than 12 consultants via secure chat, I have even sent an email with the dispute form, but nothing has been done. I have not received any response whatsoever.

After 15 years of banking with FNB, they cannot resolve a R275 issue, I am now skeptical about FNB, today its R275 tomorrow will be more than this amount. I am so disappointed with your services.

I expect a prompt resolution to this matter and request that you keep me informed of the progress of your investigation.

Additionally, I would appreciate it if you could provide me with any updates or documents related to this complaint.

Thank you for your attention to this matter.