TW
Trevor W
1 reviews | Active since Nov 2011
02 Jan 2019, 15:43
Sub-standard service
Sent FNB an email on 19 December 2018, requesting a copy of my December 2018 Credit Card statement. Credit Card statements are normally emailed between 5 and 7 monthly. There has to date been no response to my email. Went onto the FNB website on 29 December 2018 an laid the same complaint - to date there has still been no response, neither a copy of my Credit Card statement via email. How unacceptable service from a national bank ??????????
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FNB (First National Bank)'s replyOfficial
03 Jan 2019, 11:12Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply03 Jan 2019, 11:12
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
RegardsHello Peter Complaints Team*** (option one)