Sub-standard service

We called at the FNB Branch, CapeGate today, to resolve a banking query. We sat and waited in excess of 25 minutes to receive attention !!!!! When enquiring why other clients were being attend ahead of us, we were advised that there are certain consultants who only provide specific services - what clap trap !!! Why are all the consultant not multi-tasked to provide whatever the service the client requires, rather than being service specific to the detriment of the client. Anne van der Merwe was excellent in the services she provided, when we eventually arrived at her desk - Well done & greatly appreciated Anne.