1 reviews | Active since Nov 2011
Sub-standard service
Called at the branch at 10:40 on Wednesday, 6 December 2017 to draw a large amount of cash from my Kulula Credit Card, on the Budget Facility. The Trainee (name unknown) was unable to process the request and another "Consultant" was called who stated that the transaction cannot be processed !! After a long delay, the "Consultant" appeared again, advising that the transaction could be processed. The transaction was finally processed by the Trainee. She became arrogant when advising that it was cheaper to make the deposit at the ATM, opposed to the bank, which was uncalled for and totally unprofessional.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to Point of Presence who will investigate the matter and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to Point of Presence who will investigate the matter and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)