Sub Standard FNB Insure Service

FNB Insure

Lack of Reasonable Response from FNB Insure My vehicle was in an incident where the left hand mirror was damaged. It was report at the local police station and and case number issued. This was reported to FNB Insure, with all the required detail/documentation.

FNB resonded quickly with all the necessary documentation to fill in and issue back to FNB Insure. This was complete with an couple of days and returned to FNB Insure.

Up until now the response has been lacking to get the car repaired as per insured policy agreement. Early February 2019 FNB Insure did give 3x agents for possible repair. Of these 3x Panel Beaters issued by FNB for repair, but only 1x was a VW approved agent???

The vehicle was taken to the 1x only approved VW agent early Feb '19. Two weeks after the assessment, I called the 1x agent to get an update on the final price for repair; I also requested a quote from VW agents (which took me only 3 hours). After holding on for 30 minutes, I was told that I do not own a VW Toureg but a GWM. They specifically said I was at fault when I confronted them?

This type of service from a very big reputed company is just unacceptable. MY late debit orders get charged R100 for each late debit, but then I must wait 3 months for a requested repair, only to find out not much has been done. More people need to know & what to expect when dealing with FNB Insure. Not good service and borderline theft of the average mans salary!

FNB has yet again failed. I am so disappointed in FNB!!!!